Terms of Service

1. Acceptance of Terms

By creating an account or using any part of StaffHQ, you agree to these Terms of Service. If you do not agree, do not use the service.

These terms apply to all users, including server owners, administrators, and staff members who access the dashboard under an account managed by a server owner.

2. Description of Service

StaffHQ is a multi-tenant SaaS staff management dashboard for Minecraft server networks. It provides tools for tracking staff activity, managing punishments, searching chat logs, monitoring server health, and related administrative functions.

StaffHQ is operated by AcidHunter as an individual operator, not a registered company. We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice where practicable.

3. Account Registration

You must provide accurate information when registering and keep it up to date. You are responsible for maintaining the security of your account credentials. StaffHQ is not liable for any loss resulting from unauthorized access to your account.

You must be at least 16 years of age to use StaffHQ. By using the service, you confirm that you meet this requirement.

Each account corresponds to a single server network. Sub-accounts and staff access are managed within the owner account. You are responsible for all activity that occurs under your account, including actions taken by staff members you grant access to.

4. Subscriptions and Payments

StaffHQ is sold as a prepaid subscription. You pay upfront for a billing cycle (monthly, quarterly, 6-month, or annual) and your account remains active until the paid-through date. Longer cycles unlock automatic discounts shown on the pricing page. Prices are subject to change with reasonable notice and will not affect the remainder of any cycle you have already purchased.

No auto-renewal. Subscriptions do not renew automatically. You initiate each renewal yourself from the Settings page. This means you are never charged without taking an action.

Early renewal. If you renew before your current cycle ends, the new period stacks on top of your remaining time.

Tier changes. Upgrading to a higher tier activates immediately on payment and resets your paid-through date to the new cycle length at the new rate.

Payments are processed by McSets. By purchasing, you agree to McSets' payment terms in addition to these terms.

5. Refund Policy

Payments are processed by MCSets, who acts as merchant of record for all transactions. Refund eligibility is determined by MCSets and its payment partners in accordance with applicable consumer protection law and card network rules, not by StaffHQ.

If you are an EU consumer, you have a 14-day right of withdrawal for digital content under Directive 2011/83/EU. This right is lost if you expressly consent to immediate performance of the contract and acknowledge that you will lose your right of withdrawal. By completing checkout and proceeding to access the service, you provide that consent.

If you are a UK consumer, you retain your statutory rights under the Consumer Rights Act 2015, including the right to a remedy where the digital content is not of satisfactory quality, not fit for purpose, or not as described.

For any refund request, contact support@staffhq.net with your order reference and we will forward the request to MCSets. We cannot guarantee a refund, but we will support the process.

Chargebacks or disputes opened directly with your bank without first contacting us may result in your account being suspended or terminated.

6. Free Trial

StaffHQ may offer a 7-day free trial of the Pro plan. No payment information is required to start a trial. At the end of the trial, your account is suspended unless you start a paid subscription. Suspended trial accounts lose access to the dashboard, plugin API, and Discord bot features.

If you do not subscribe within 3 days of trial expiry, all data associated with your account may be permanently deleted. We may send a reminder before this happens, but we are not obligated to do so. Trial accounts do not receive the 7-day grace period or 30-day retention window that applies to paid subscribers (see section 5).

7. Acceptable Use

You agree not to use StaffHQ to:

• Violate any applicable law or regulation
• Collect or store data on individuals in ways that violate applicable privacy law
• Attempt to gain unauthorized access to any part of the service or its infrastructure
• Scrape, crawl, or systematically extract data from the service
• Introduce malicious code, viruses, or disruptive data
• Abuse, harass, or harm other users
• Resell or sublicense access to StaffHQ without written permission
• Place an unreasonable or disproportionate load on our infrastructure

We may suspend or terminate accounts that violate these requirements without prior notice.

8. Data and Content Ownership

You retain ownership of all data you upload or generate through use of the service, including staff records, punishment logs, and chat data. You grant StaffHQ a limited license to store and process that data solely to provide the service to you.

StaffHQ's software, branding, and content are owned by StaffHQ. These terms grant you no rights to our intellectual property beyond the right to use the service as described.

We do not sell your data or your players' data. We do not use it for advertising. Our full data handling practices are described in the Privacy Policy.

9. Service Availability

StaffHQ is provided on a best-effort, "as available" basis. We aim for high availability but do not guarantee uninterrupted access and do not provide a formal service level agreement (SLA).

StaffHQ is not liable for losses arising from service downtime, data loss due to infrastructure failure, or events outside our reasonable control.

10. Termination

You may cancel your account at any time from your account settings. On cancellation, your data will be retained for the remainder of any paid period and then deleted according to our standard retention schedule.

StaffHQ may suspend or terminate your account if you breach these terms, fail to pay outstanding charges, or if we are required to do so by law. On termination for breach, your data may be deleted immediately.

11. Limitation of Liability

To the maximum extent permitted by applicable law, StaffHQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or business opportunities arising from your use of the service.

Our total aggregate liability to you for any claim shall not exceed the amount you paid to StaffHQ in the 12 months preceding the claim.

12. Changes to These Terms

We may update these terms from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of the service after changes are posted constitutes your acceptance of the revised terms.

For significant changes, we will make reasonable efforts to notify you via email or an in-dashboard notice.

13. Governing Law

These terms are governed by applicable law. Any disputes will be resolved in accordance with the laws of the jurisdiction in which StaffHQ operates. We will always try to resolve disputes informally first — contact us before taking legal action.

14. Contact

Questions about these terms? Contact us at support@staffhq.net.